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Welcome to Selena Travel Canada. Before embarking on your adventure, please carefully review our Terms and Conditions outlined below. These terms govern the use of our website, booking procedures and the terms of engagement between you and Selena Travel Canada.
Reservation Confirmation Your reservation is confirmed upon receipt of full payment for the selected tour. A booking reference number will be provided for your records. The passenger must provide the information requested in the Booking Form, which will be received once an initial deposit has been made. If you fail to provide information required by the tour operator, you will be liable for any costs, fees or losses incurred in the process of amending or rebooking travel arrangements. Hotels Subject to Change: Due to unforeseen circumstances such as closures, renovations, or overbooking, hotels listed in our tour packages may change. While we strive to maintain the itinerary's accommodations, we cannot guarantee specific hotel availability. Should a listed hotel become unavailable, we will promptly arrange alternative accommodation of equal or better quality, ensuring minimal disruption to your travel plans. Any changes will be communicated promptly, and we will minimize inconvenience during your stay. Activities and Attractions Booking To enhance your travel experience and ensure seamless access to the activities and attractions included in our tour packages, we strongly recommend booking at least 60 days in advance wherever possible. While we diligently work to secure reservations for all planned activities and attractions, availability may be limited, especially during peak seasons or for popular events. Please note that some activities and attractions may have specific booking requirements or restrictions, and availability may vary based on factors beyond our control. In the event that Selena Travel Canada or its partners can not deliver a service paid for by a customer, the customer is entitled to a refund of the service.
A non-refundable deposit of CAD $100 per person is required to secure your booking. Ensure that payments are made by the specified deadlines to secure your reservation. Tours booked less than 60 days prior to departure require must be paid in full at the time of booking. Overdue payments may result in the cancellation of your booking. We accept credit card payments (Visa, MasterCard, American Express and Discover). Refer to the Payment Instructions page for detailed payment guidelines.
All cancellation requests must be received in writing and are subject to Selena Travel Canada’s cancellation penalties, which are as follows unless otherwise specified in your tour: 70 or more days prior to departure: Forfeiture of deposit 30-69 days prior to departure: 50% 8-29 days prior to departure: 100% 100% refers to total package cost
All refunds are subject to the terms of your tour’s cancellation policy. Refund processing time may vary, and certain non-refundable fees may apply.
Documentation It is the responsibility of the passenger to meet Canada’s entry requirements. Please ensure you possess any necessary visas, including eTA permits, and a current passport with at least six months validity from your return date. Force Majeure Selena Travel Canada will not be liable in any way for death, bodily injury, illness, damage or delay resulting from war, mechanical breakdown, terrorist activites, political disturbance, extreme weather, natural disaster, outbreak of serious disease or any other cause whatsoever beyond reasonable control the tour operator or third party supplier. Health and Insurance Selena Travel Canada strongly recommends obtaining comprehensive travel insurance covering medical emergencies, accidents and trip cancellation. Verify the insurance requirements for your selected tour. The passenger must comply with any health and safety guidelines provided by Selena Travel Canada and its’ affiliates. It is the responsibility of the passenger to stay up to date with Canada’s health and vaccination requirements.
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